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ABOUT US
Our Story
Flood Warriors is a family owned and operated water damage restoration business based in Melbourne's South East, and led by Chase & Karen Reynolds. We started with a simple belief — that when water damage hits your home or business, you deserve a fast, honest, and professional response from people who genuinely care about the outcome. With over 15 years of combined experience in water damage restoration, we've built our reputation one job at a time, earning the trust of homeowners and businesses across Melbourne, Southeastern suburbs and surrounding areas.
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Who We Are
We are not a large corporation or a franchise. When you call Flood Warriors, you speak directly with us — a family business that takes real pride in every job we do. That means you get straight answers, prompt communication, and a team that treats your home the way we'd treat our own. Being IICRC certified and fully insured, you can have complete confidence that the work is carried out to the highest industry standards, every single time. We follow industry best practices to ensure safe, effective water removal, drying, and restoration. Our goal is simple: minimise damage, prevent long-term issues, and restore your property as quickly as possible.
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How We Work With You
We understand that water damage is stressful enough without the added pressure of navigating insurance claims. That's why we take care of the paperwork for you. Our team prepares professional, detailed reports and documentation that meet insurance company requirements — making the claims process as straightforward as possible. And unlike insurer-recommended contractors, we work for you, not your insurance company.
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Our Promise
When you contact Flood Warriors, we respond quickly, we communicate clearly, and we don't leave until the job is properly done. No cutting corners. No unnecessary delays. Just honest, professional water damage restoration from a local family business that genuinely cares about getting your property back to normal as fast as possible.
Jo H.
We had a burst hose under our kitchen sink which flooded the entire downstairs of our home. We were stressed and didn't know what to do. Chase was amazing and even spoke with our insurance company for us, which made us feel so much more comfortable and confident that everything would be covered properly. We are so grateful for the fast response because it stopped more damage from happening to our walls and belongings. Professional, honest and genuinely caring people. Highly recommend Flood Warriors.
Christian T.
Brilliant service. Responded immediately and provided a first class level of care and attention. The detail provided in their reports and recommendations were extremely through.
Nigel G.
Outstanding excellence in all works carried out. Chase is a gentleman to say the least, he takes pride in his work, tells you everything from start to finish. I couldn't fault his work if I tried, happy to have met him and definitely over the moon with the work he has done for me. I recommend Flood Warriors to anyone going through flood or water damage, don't think you could find better workmanship. keep up the good work Chase, it was a pleasure doing business with you and thanks again for a brilliant job you have done.